Frequently Asked Questions
Online Clothes Shopping Boutique for Women's Clothing
Frequently Asked Questions
Frequently Asked Questions ( FAQ )
Sunday, 28 June 2009 00:40 | 
Author: Webmaster | 
Here are answers to some common questions. If you have a question not highlighted here - or if you would like additional information - please send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Kindly remember that we ready to help, so feel free to contact us at any time.
Do I receive confirmation once I have placed an order?
Yes, once your details are confirmed we will acknowledge your order by email.
Why I do not receive my email (order confirmation email, status update email or newsletter email) from Fashion-Clicks.com?
If you do not receive the order confirmation email / status update email or newsletter email from Fashion-Clicks, it's possible that the email itself could have been false-filtered out. In this case, please check your SPAM / JUNK folder, and remark the email from Fashion-Clicks as NOT SPAM / NOT JUNK. If you required any further assitance, please do not hesitate to contact us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
.
What if I would like to cancelling or changing orders?
Once your order is finalized through our online shopping cart or with our sale department, it cannot be cancelled or changed for any reason. Once a mail order is received and processed it cannot be cancelled or changed for any reason.
What happens if an item I have ordered is out of stock?
All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch. If this is the case, we will let you know as soon as possible.
Can I order by telephone? Having a bad experience with Fashion-clicks. What can we do? We bought several items and we love the products from Fashion-clicks. How can we share? An item that is marked 'sold out'?
No. Currently we only accept order by Internet.
Fashion-clicks strive for the best customer service and fashion-clicks will like to hear from you. Please fill us with the details at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
and fashion-clicks will get back to you as soon as possible.
Fashion-clicks will appreciate if you can drop your comments or feedback on our individual products, so that every of our customers can see it. Please share our products with your loved ones and friends too.
Our inventory is limited line other shop and if an item is marked as “sold out” then it is typically no longer available. Some items are not re-stocked (simply because they are no longer available), though others may be and as such you should contact us by email to indicate your interest in detail information.
PAYMENT What payment options do you accept? We will never disclose your payment details to these third parties.
No recognizable personal information is stored in the cookie that can link it back to an individual. You will need to ensure your cookies are enabled which will allow you to register your details and to purchase from our site. DELIVERY Do you deliver overseas? Will we provide receipt to customers?
What happens if I am out when you deliver?
Undeliverable & Refused Packages? How long does it take to Deliver? What if only part of my order has arrived? What if my order arrives damaged? MANAGING “Your Details” What information will be stored?
Do I need to be registered to shop with Fashion-Clicks.com? Will my personal information be saved securely? Yes, all information you provide is is protected using the latest encryption software. Whenever you access Your Details, you will be asked for your password. In the event that you forget your password, we'll email you a new one that you must use to login. Once you have logged in you will be prompted to change it to something you can remember. For additional peace of mind, you can change your password as often you wish. Do I need to registered to shop with Fashion-Clicks.com? Yes, you have to be registered to shop with Fashion-Clicks.com, you'll find that it makes shopping online with us easier and faster. I have forgotten my password, how can I request a new one? Simply click on Login/Register at the Middle left of the page, click “Forgot Your Password” or “Forgot Your username?” and enter your Login ID email in the box provided. When you have done this, we will email you your new password. Once you have logged in with your new password you will be prompted to change it to something more memorable. My account is locked, can I continue shopping? Yes, to continue with your shopping simply ignores the Login and "Register Me" buttons and click on Just Checkout. Enter your details and confirm your order. Can I change information that is stored in "Your Details"? Yes, to change any information stored in Your Details, login and click on the area that you wish to change and amend accordingly. Once you have finished, click Update and always remember to logout so others cannot access your personal data. Logout closes Your Details, but still allows you to browse the site.
We accept bank transfer payment: 
We may pass on non-personal aggregated information about sales and website usage to reputable organizations for research or analysis purposes only.
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. We use cookies for the following reasons:
Yes, currently we only offer delivery to Singapore.
Yes. As part of our Support Green effort, Fashion-clicks are going Green with Paperless Billing / receipt process. The customers can always referred to the website / email for their order and get status.
If you are not available to accept delivery the courier/carrier will either leave the parcel in a safe place or they will leave a card to advise that delivery has been attempted. To rearrange delivery please follow the instruction on the card.
If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address you will be charged a penalty that may include (by Courier Company), but not limited to extra shipping charges. Please proofread your order before finalizing.
Fashion-Clicks will arrange for delivery once payment is verified and received.
3 to 5 business days for delivery in Malaysia. 7 to 14 working days for delivery to all other countries. If urgent delivery is required, additional charges apply. SkyNet deliveries will receive a tracking number and webpage address so that you can track the delivery progress.
Due to different locations we send the items from, your order may be divided into separate parcels and may be delivered at different times. If, however, your item(s) do not arrive within our stated lead times, please contact our Customer Services team who will be happy to help you. Please note lead times are only an approximation, as we are unable to guarantee a delivery time at the point of order.
Simply pack the goods into their original packaging and contact our customer services for further assistance. Please do not ship the goods without contact with our customer services.
Information stored within Your Details will be your home address, your email address and your payment details. All the information stored within Your Details can be accessed and changed by you at any time.
Yes, you have to be registered to shop with Fashion-Clicks.com, you'll find that it makes shopping online with us easier and faster.
Last Updated ( Saturday, 19 September 2009 23:17 )
